FREQUENTLY ASKED QUESTIONS
How do I shop online?
Online Shopping is made extremely easy with our new e-commerce website where you can order your favourite garments online though www.kilol.com.
Do I have to sign up for a Kilol account to buy something at Kilol?
It’s not mandatory. However, we suggest you do sign-up with us in-order for us to keep you updated of the latest from Kilol.
How can I modify / cancel my order?
Kindly refer to our cancellation, refund and returns policies here.
How do I exchange an item?
We do not have a facility for exchange. However, in case you wish to exchange your item, kindly return the order in adherence to our return policy and order the item of your choice from www.kilol.com Kindly contact Customer Care Services at email@example.com or call us at 0141-4017693 for more information on it.
How do I receive a refund for my returns?
In case of returns, we issue credit note equal to the invoice value (less courier charges), which can be redeemed at www.kilol.com
What is your return policy?
Kindly refer to our return policies here.
If I have problems with my order, whom should I contact?
Kindly contact our customer care at firstname.lastname@example.org or call us at 91-141-4017693.
Will you share my information with others?
How do I contact customer service?
In case your queries have not been addressed in FAQs, you can contact our Customer Care Services through email or phone. We’re happy to help you.
What currency will my order be billed in?
All orders will be billed in INR.
What payment methods do you accept?
For domestic orders we accept, Credit Card, Debit Card, Net Banking, Cash Cards and Cash on Delivery. For International orders we only accept Credit Cards.We accept Cash on Delivery only for orders below 5000 INR | for orders above 5000 INR, you’ll need to place multiple orders.
Is it safe to use my credit card online at Kilol.com?
When will my credit card be charged?
You will receive an email as soon as your payment through your credit card is processed.
How is my order shipped?
For all domestic orders, if your area is covered by our preferred Courier Partner, we send the shipment by our Courier Partner. If the area pin code is not covered by them, then we use National Postal Service (Speed Post) to have your order shipped to you.
Can I change my shipping address after placing my order?
Please contact Customer care for the same in case the item has not been dispatched we will try and accommodate all requests.
Will I be charged for country charges in case of international shipping?
Yes, the country charges will be payable by the customer to the courier company, directly.
What are the shipping costs?
Domestically no shipping charges will apply to our customers. However for international orders, it will vary on your location, weight of the shipments and size of the shipment. We will let you know at the time of placing the order as to what will be the shipping charges associated to the parcel.
Can my order ship to a Post Office Box?
We do not ship to PO boxes.
Can I ship different items in my order to different shipping addresses?
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to make different shipping address.
Do you ship back orders domestically?
Kindly contact customer service in case you would like your order to be shipped back.
Which countries do you ship to?
We ship to all countries across the globe, unless regulatory restrictions are imposed by the said country. However any country charges and freight will have to be borne by the customer.
Do you offer to expedite the shipping?
Not at the moment but in case you need to expedite the shipping, please contact our customer care at 0141-4017693 and we will address your request suitably.
How long will it take to receive my order?
For orders shipped by our courier partner you will receive the order within 3 to 5 business days from the time of placing the order. For pin codes not served by our courier partner, the delivery may take 12 to 15 business days. For international deliveries we will inform you via email as to the time of delivery depending on your geographical location.
Will I be charged extra for any state taxes in case of domestic shipping?
All taxes for domestic customers (India) will be borne by us and you will not need to pay anything extra at the time of delivery.
How will I know if you have received my order?
During the payment process, you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from Kilol.
How do I check my order status?
You can view your order status at any time once you have placed your order, through Track Your Order page after logging in to your Kilol account on www.kilol.com.
Where are your manufacturing facilities located?
Our Manufacturing facilities are based in Jaipur, Rajasthan at – M/s Kilol Fabric Pvt. Ltd. F-25/26, Kartarpura Industrial Area, Bais Godam, Jaipur -302006 (INDIA) Ph.: 91-141-2212693, 2210071
Do Kilol sizes conform to international norms?
Kindly refer to the size charts associated with each product.
Can I buy gift certificates on the website?
How do I redeem a Gift Certificate?
To redeem a Gift Certificate, kindly submit the Gift Certificate number at the time of checking out, and follow the instructions therein.
Where all can I redeem the gift certificates?
The Gift Certificates purchased from the website are only redeemable at www.kilol.com.
Are Gift Vouchers available at the stores?
Yes, you can get gift vouchers of a specified amount at any of the Kilol brick and mortar stores redeemable only at the point of purchase.
How do I remove my name from your email list?
Choose to Unsubscribe.
Are Kilol products available internationally?
You can order Kilol Products online at www.kilol.com. Currently, we do not have any outlets outside India.
Where can I buy Kilol products in India?
You can buy Kilol products from our brick-and-mortar stores across the country, or our online store www.kilol.com from your home.
Where is Kilol's Head Office located?
Kilol’s Head Office is located in Jaipur, Rajasthan at M/s Kilol Fabrics Pvt. Ltd. F-25/26, Kartarpura Industrial Area, Bais Godam, Jaipur -302006 (INDIA) Ph.: 91-141-2212693, 2210071