Shipping Policy

General Information
Purchases are shipped from our warehouse in Jaipur though reputed courier services. For pin codes not covered by said courier services, the delivery will be made via Speed-post. Please allow us the following number of days from receipt of your order:
 
For Domestic 
Via Courier: 3-5 business days 
Via Speed-post: 12-15 business days
 
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Kilol takes no responsibility for goods signed by an alternative person. Kilol website is not responsible for damage / shortage after delivery. All claims for shortages or damages must be reported to customer service on the day of delivery.
 
If you believe that the products are not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our customer care or mail us at shopping@kilol.com mentioning your order reference number. We shall make our best efforts that the replacement delivery is made to you at the earliest. 
 
For International
The customer will be informed via email once the order is shipped.
 
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Kilol takes no responsibility for goods signed by an alternative person. Kilol website is not responsible for damage / shortage after delivery. All claims for shortages or damages must be reported to customer service on the day of delivery.
 
If you believe that the products are not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our customer care or mail us at shopping@kilol.com mentioning your order reference number. We shall make our best efforts that the replacement delivery is made to you at the earliest. 
 
 
Shipping Charges
 

Delivery methods, times and cost

Shipping Destination Shipping Service Shipping times Cost
Within India

Domestic shipping

companies.

3-5 business days

For orders where the total value of the order is below Rs. 1,000/- a shipping charge of Rs. 100/- is applied.

All orders above Rs 1,000/- qualify for free shipping.

International Reputed Courier Company 5-7 business days A single flat rate of $60  for orders below  $270.
All orders above $270 qualify for free shipping.

 

Note :- For International orders, shipping conditions do not apply on orders of Quilts and Fillers. If you have included these items in your orders, the shipping cost will be payable separately for them irrespective of order size.

        To further clarify this with example:

  • Let us assume that your order is for $300 which includes Quilts and Fillers then your order will not eligible for free shipment. Therefore you will be charged for differential amount between the Actual Shipping & $60  (Kilol promotional shipping Charges).
  • Now let us assume your order was worth $180 in which you have quilts and Fillers and have paid $60 as shipping Charges. However In this case also you would be liable to pay the differential amount  between the Actual Shipping & $60 (Already Paid) .

 

 

Customs and international shipping

All of Kilol orders are shipped internationally from our warehouse in Jaipur, India to your provided shipping address via our prefered logistics patners Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our prefered logistics patners to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from our prefered logistics patners for import duties and taxes, you will have to pay our prefered logistics patners directly at the time of delivery.

 
Shipping & Tracking Details
 
We will send you an email regarding the order as soon as the items are handed over to the courier company. These alerts, emails and SMSs will contain message about courier company, website details. 
 
 
Warning
 
A penalty may be charged if the shipping address is incorrect where in the address and zip / post / pin code do not match. The customer will, without exception bear the cost of any such charges and/or fees. Please make sure your shipping address and postal codes are correct. 
 
Please Note: In the event of re-shipment of the same order, customers will be responsible to pay reshipping charges.