Frequently Asked Questions


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Online Shopping is made extremely easy with our new e-commerce website where you can order your favourite garments online though www.kilol.com


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It’s not mandatory. However, we suggest you do sign-up with us in-order for us to keep you updated of the latest from Kilol.


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Kindly refer to our cancellation, refund and returns policies here.


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We do not have a facility for exchange. However, in case you wish to exchange your item, kindly return the order in adherence to our return policy and order the item of your choice from www.kilol.com

Kindly contact Customer Care Services at shopping@kilol.com or call us at 0141-4017693 for more information on it.


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In case of returns, we issue credit note equal to the invoice value (less courier charges), which can be redeemed at www.kilol.com


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Kindly refer to our return policies here.


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Kindly contact our customer care at shopping@kilol.com or call us at 91-141-4017693.


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No, we will not share your information with any third party unless otherwise stated. For more details, please read our Privacy Policy .


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In case your queries have not been addressed in FAQs, you can contact our Customer Care Services through email or phone. We’re happy to help you.


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All orders will be billed in INR.


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For domestic orders we accept, Credit Card, Debit Card, Net Banking, Cash Cards and Cash on Delivery. For International orders we only accept Credit Cards.

We accept Cash on Delivery only for orders below 5000 INR | for orders above 5000 INR, you’ll need to place multiple orders. 


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Our website is linked to the EBS Payment Gateway . Please review our Privacy Policy for further details.


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You will receive an email as soon as your payment through your credit card is processed.


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For all domestic orders, if your area is covered by our preferred Courier Partner, we send the shipment by our Courier Partner. If the area pin code is not covered by them, then we use National Postal Service (Speed Post) to have your order shipped to you.


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Please contact Customer care for the same in case the item has not been dispatched we will try and accommodate all requests.


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Yes, the country charges will be payable by the customer to the courier company, directly.


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Domestically no shipping charges will apply to our customers. However for international orders, it will vary on your location, weight of the shipments and size of the shipment. We will let you know at the time of placing the order as to what will be the shipping charges associated to the parcel.


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We do not ship to PO boxes.


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Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to make different shipping address.


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Kindly contact customer service in case you would like your order to be shipped back.


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We ship to all countries across the globe, unless regulatory restrictions are imposed by the said country. However any country charges and freight will have to be borne by the customer.


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Not at the moment but in case you need to expedite the shipping, please contact our customer care at 0141-4017693 and we will address your request suitably.


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For orders shipped by our courier partner you will receive the order within 3 to 5 business days from the time of placing the order. For pin codes not served by our courier partner, the delivery may take 12 to 15 business days. For international deliveries we will inform you via email as to the time of delivery depending on your geographical location.


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All taxes for domestic customers (India) will be borne by us and you will not need to pay anything extra at the time of delivery.


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During the payment process, you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from Kilol.


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You can view your order status at any time once you have placed your order, through Track Your Order page after logging in to your Kilol account on www.kilol.com.


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Our Manufacturing facilities are based in Jaipur, Rajasthan at –
M/s Kilol Fabric Pvt. Ltd.
F-25/26, Kartarpura Industrial Area,
Bais Godam, Jaipur -302006 (INDIA)
Ph.: 91-141-2212693, 2210071 


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Kindly refer to the size charts associated with each product.


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Yes.


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To redeem a Gift Certificate, kindly submit the Gift Certificate number at the time of checking out, and follow the instructions therein.


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The Gift Certificates purchased from the website are only redeemable at www.kilol.com.


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Yes, you can get gift vouchers of a specified amount at any of the Kilol brick and mortar stores redeemable only at the point of purchase.


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Choose to Unsubscribe.


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You can order Kilol Products online at www.kilol.com. Currently, we do not have any outlets outside India.


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You can buy Kilol products from our brick-and-mortar stores across the country, or our online store www.kilol.com from your home.


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Kilol’s Head Office is located in Jaipur, Rajasthan at
M/s Kilol Fabrics Pvt. Ltd.
F-25/26, Kartarpura Industrial Area,
Bais Godam, Jaipur -302006 (INDIA)
Ph.: 91-141-2212693, 2210071